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Security Control Service |
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Clients of this service can monitor real-time the control status of the domains and Web servers requested for the service by them and receive control reports. |
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Security Diagnosis Service
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Using the Web vulnerability analysis scanner, Web security vulnerability for the newly occurring security issues is analyzed and threat elements are removed and relevant reports are created.
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Online Checking Service
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This is a service to check the installation status of the domains for which a control service is requested by a client. It is a check list type service to check the installation status of Web firewalls according to a predefined process and consists of the following detail services. |
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Help Desk Service |
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Call Center |
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- Procedures for the report, recovery, and simple processing of troubles
- Inquiry of the processed results and evaluation of customer satisfaction
- Information per Web site
- Information per equipment
- Trouble history management |
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Token Service |
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- Preventive trouble diagnosis service
- Vulnerable point checking service |
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Training Coupon |
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Expert Forum |
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The expert forum is a service for the MMONITORAPP certified engineers who can get client-assigned points by answering the questions of clients and the number of points is determined by a client depending on the content of an answer. The accumulated points can be used by engineers for using training and other services provided by MONITORAPP. The expert forum is provided in the form of a bulletin board and a planning is needed for its composition.
Note)Refers to persons who have passed the MONITORAPP certification test. |
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Engineer Evaluation Program |
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This evaluation program is to develop WEB INSIGHT experts who will engage in activities in the expert forum and consists of the following.
- Total evaluation of client survey information and Web site management list
- Operation inspection result of the site equipments of sole distributors
- Status of engineers belonged to each sole distributor
- Status of Web site operation by each engineer
- Answer and evaluation of the inquired clients :can see the evaluations made by his/her clients.
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Providing and Sharing of Information, FAQ, Main Information, Product Information |
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-MONITORAPP Technical Support Page
-Main product Patches and Bug Reports
-Installation Examples and History of Troubles |
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Additional Services |
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Homepage forgery and alteration detection and recovery service |
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