Support Service Plan
MONITORAPP offers various maintenance service programs to ensure that the solution you are using stays up-to-date.MONITORAPP Maintenance Services
After providing one year of complimentary maintenance (default), you can opt for paid maintenance service contracts.
MONITORAPP Maintenance Services Plan
Customers using any of MONITORAPP’s products can choose from different paid maintenance service contracts, categorized into Premium, Standard, Basic, Economy, and Pattern Management, on a yearly basis.
(The higher-level services include all the support provided by the lower-level services.)
[Premium maintenance service]
[Standard maintenance service]
[Basic Maintenance Service]
[Economy Maintenance Service]
[Maintenance Service Table]
Category | Premium | Standard | Basic | Economy | Pattern Management |
---|---|---|---|---|---|
Term | Contract period (1 year) | Contract period (1 year) | Contract period (1 year) | Contract period (1 year) | Contract period (1 year) |
Support Hours | working hour 8-5 | working hour 8-5 | working hour 8-5 | working hour 8-5 | working hour 8-5 |
Way to Support | phone/email/on-site | phone/email/on-site | phone/email/on-site | phone/email (on-site: additional cost applies) | phone/email (on-site: additional cost applies) |
S/W Maintenance | Patch Pattern Update Minor Version Up | Patch Pattern Update Minor Version Up | Patch Pattern Update Minor Version Up | Patch Pattern Update Minor Version Up | Patch Pattern Update |
H/W Maintenancee | RMA | RMA | RMA | RMA | X |
Regular Check-up | Monthly | Monthly | Quarterly | Biannual(remote) | X |
Reporting | Monthly report | Monthly report | Quarterly report | Biannual report | X |
Training | An annual issuance of one coupon | An annual issuance of one coupon | An annual issuance of one coupon | X | X |
Monitoring | 24*365 | X | X | X | X |
Access to MONITORAPP Customer Support Site | O | X | X | X | X |
Professional Service | 1. Vulnerability assessment/check once per year. 2. Site Checker 3. Security Lab Service | X | X | X | X |
* Major Software Version Upgrades are conducted through a separate contract.